General
All Customers who wish to return BUY INCELLDERM Products to BUY INCELLDERM for any reason must contact customer service at support@buyincellderm.com. Only items for which a refund is available pursuant to Policies & Procedures should be returned to BUY INCELLDERM. Items returned for which no refund is available will be discarded.
Returns of Defective or Damaged Products
For any items that were defective at the time that BUY INCELLDERM delivered them to the carrier, BUY INCELLDERM will, at the option of the Customer: (1) Replace and ship replacements for the defective items to the Customer at no additional charge if replacements are available; or (2) Refund the amounts paid for the items by crediting 100% of the purchase price, sales tax, and shipping charges to the credit card used to make the purchase. The determination of whether the Product was defective at the time of shipment shall be made by BUY INCELLDERM in its sole discretion.
Returns Under the Customer Satisfaction Guarantee
(1): Purchases made through the BUY INCELLDERM Website
If for any reason a Customer is not completely satisfied with any BUY INCELLDERM Product, she or he may return the unopened Product within thirty (30) days from the date of order for a refund minus shipping charges on the credit card used to make the purchase.
Resalable Items
BUY INCELLDERM Products are “resalable” only if they meet all of the following requirements:
The items are unopened and unused
The packaging and labeling are current and have not been altered or damaged
The current shelf life of the item must remain for at least one year.
The items and their packaging are in such condition that it is commercially reasonable within the trade to sell the items at full price
The items, at the time of purchase, are not identified as non-returnable, discontinued, expired or seasonal items